STRATA MANAGEMENT OF THE YEAR!
"Make better decisions by choosing a company that cares about you" - Tony Johnson
Horner Management are excited to announce that we are once again the recipients of the Strata Community Management Business Award for 2019. It is an honour to take this home for the second time (previously won in 2016) after being runner-up in 2018. This awarded recognises a medium scale Strata Community Management Business that has devised and implemented strategies for service excellence with a focus on staff training, professional conduct and innovation.
We are very proud of our team and it is great to be recognised by the industry. We would like to thank our clients for all business and support over the past 12 months and we are looking forward to another great year.
I want to let you know (and I'm sure you already are aware) that Krysee is an absolute joy to deal with over the phone. She has an extremely positive, happy manner. She is always professional and helpful and my spirits lift when she answers the phone because I know she will follow-up on any issue that arises. In fact, all of the staff at Horner's are great; however, Krysee stands out with her genuine 'pleased to hear from you' manner.
Many members of this strata have mentioned her positive, bubbly attitude to me in the past. I'm sure she has to deal with difficult residents on many occasions but manages to deal with these in a mature, professional manner.
I would like to commend you (Tony) on the meeting last night and the proactive approach to getting certain ongoing jobs completed in the near future.
Your knowledge of Strata and prompt answers to questions was very well received by nearly all in attendance.
I think we finally have a well informed, conscientious, efficient Management company.
The Horner Newsletter also proclaimed their 21 years of service. As our Strata has been in existence for almost 25 years, we were one of those that transitioned” from Doug Horner to the “new” company, and in fact Doug chaired our first few AGMs before passing over to Susan Palmer. We have had a good run with Strata Managers over the years looking after us quite well. Our current manager, Heidi, is up there with them, if not ahead.
I wish to thank you Heidi, very much for the total professionalism, but at the same time the personal touch you have shown during this contract. It has allowed me to continue with my work overseas and not give a thought to that aspect of my home life. I would not hesitate to engage you and Horner Management once more.
(08) 8234 5777
(08) 8234 2800
After Hours Emergency: 0432 474 333
Mon - Thurs: 9 - 5pm
Fri: 9 - 4pm
Sat - Sun: Closed
232 South Road,
Mile End SA 5031